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No password. You open a space and get an eight-sign key: that key is how you come back. An email address stays optional, and is only ever used to send that key back if you lose it.

First time

Write down the key shown next. With no recovery address, a lost key is lost: the space becomes unreachable and is deleted after 120 days. You can add an address now, or later from your space.

I already have a key
Lost key

If you set a recovery address, enter it: a new key is sent at once and the old one stops working. Without a recovery address, the space cannot be reopened.

No recovery address? Write to us with one of your children’s six-digit codes and we will see what can be done. Write to us

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